Become a Patient

We work with patients of all ages and backgrounds, and we specialize in working with patients that require a little extra care or attention, including those with special needs. We determine the best course of treatment based on your unique situation, including reviewing your medical and dental history, giving you a clinical examination, and taking digital photos of your face and teeth. We also work closely with your general dentist, and in certain situations with periodontists (gum specialists) and oral surgeons.

We pair each patient with the same assistant throughout the entire treatment. Our patients know that they can call their orthodontic assistant with any questions or concerns they might have, and they know what to expect when they come in for each appointment.Here's how our new patient process works:

Step 1 Consultation & Exam (1 hr)

Your first visit with us is a consultation where we perform a clinical exam and usually take digital photos. We use the information from your exam and images to outline your preliminary treatment plan.

Step 2 Records (1 hr)

After the consultation, the next step is to take diagnostic records to determine the best course of treatment. Complete diagnostic records normally include:

  • A medical/dental history
  • Clinical exam
  • Digital photos
  • Study models of your teeth (in select cases, this includes 3D printed versions) 
  • Digital x-rays

We also use these records to track the progress of your treatment over time.

Step 3 Case Presentation (1 hr)

Once Dr. Nagamatsu or Dr. Sonya have reviewed your case, a Treatment Coordinator will discuss your treatment options and plan in detail, including the cost for your particular case.

Step 4 Appliance Fitting Appointment (1 to 2 hr)

During your first orthodontic appointment, you will get your appliance.

Step 5 Regular Appointments (10 to 40 min)

After you receive your appliance, you'll see us at regular intervals 4 to 8 weeks apart for an adjustment, which takes 10 to 40 minutes. Patients are seen by appointment only, so you’ll need to book your appointments ahead of time.

Fees & Policies

The cost of treatment depends on the complexity your case. We’ll discuss fees and payment options before starting any treatment. We do our best to ensure that your treatment is affordable, and offer different payment plans to suit different budgets.


In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a fee discount.
  • To fit your individual needs, financial arrangements can be made to extend your payment over a period of months.
  • For your convenience, we accept payment by cheque, Interac, Visa, and MasterCard.
  • In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.



If you have insurance, we will help you to determine the coverage you have available. Professional care is provided to you, our patient, not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor.

Frequently Asked Questions About Orthodontic Treatment